Shipping policy
Shipping Locations
Scent Club currently delivers within Pakistan only.
Shipping Partner
We ship all orders through trusted courier services, including:
Leopard Courier Services
TCS
Shipping Charges
Standard Shipping Fee: PKR 200 nationwide.
Free Shipping: Available on selected promotions only (if applicable).
Advance Payment for High-Value Orders
For orders above PKR 15,000, a 20% advance payment is required before dispatch.
Our customer care representative will contact you to confirm your order
Bank account details
IBAN: PK95MEZN0006040115592624
EASY PAISA: 0348 8922026
Customers will be required to share screenshot of advance payments on our whatsapp no (0348 8922026)
Delivery Time
Orders are typically delivered within:
Major Cities: 2–4 business days Other Areas: 3–7 business days
Delivery times may vary during public holidays, sales, or due to unforeseen courier delays.
Order Tracking
Once your order has been dispatched, you will receive a confirmation via Email or WhatsApp along with your tracking details so you can monitor your shipment.
Delayed or Undelivered Orders
If you do not receive your parcel within the estimated delivery time, please contact our Customer Support team.
WhatsApp (Messages Only): 0348-8822026
Support Hours: Monday – Friday, 10:00 AM – 5:00 PM
Our team will investigate the issue and assist you as quickly as possible.
Damaged or Incorrect Products
Every Scent Club order is packed with great care. If you receive a damaged or incorrect product, please:
Record a complete unboxing video before opening the package.
Take clear photos of the damaged item.
Contact our customer support immediately by email or WhatsApp and attach the photos and unboxing video.
Our team will review your request and arrange a replacement or provide an appropriate resolution as soon as possible.
Need Help?
If you have any questions regarding shipping or delivery, feel free to contact our customer support team. We're always happy to help.